I am currently reading "WTF What's the Future and Why It's Up to Us" by Tim O'Reilly. Early on I was struck by the passage; "William Gibson famously observed, “The future is already here. It’s just not evenly distributed yet.”". A big part of my conversations with clients and potential clients is uncovering their perspective. I ladder the conversations so that I can understand their 'today' and what they want their 'tomorrow' to be. It helps me to determine if my company is a good fit to help them achieve their goals. In some conversations they are interested in understanding their data and have only a popular news understanding of machine learning and Ai. In other cases they are very versed in the nuances of machine learning and artificial intelligence and automation as it relates to their data and business. The quote from William Gibson helps me to keep perspective that "The future is already here. It’s just not evenly distributed yet."
We are having a very mild fall in New England so yesterday we took some time and the family went apple picking. When we got to the orchard there were tons of people that had the same idea. Despite a little concern that the crowds were going to get all the good apples we decided to give it a go. As we were walking in, I felt a knock on the top of my head, but then it was warm.... yep, a bird shit on me. Not a little either, but a direct hit on top of my head. My wife was kind enough to stop laughing long enough to use a napkin and kind of clean most of it out. It was a nasty way to start, but I was not going to give up. We hiked to the top and wandering down we found a section that was ripe and ready. The moral of the story is, sometimes when you start something you might get shit on... wipe the crap off your head and keep going, the sweet fruit in the end will be worth it.
I am reading a great book called 'Turn the Ship around' by L. David Marquet. I found out about it from an off hand mention by Simon Sinek in an interview he was giving.
"A little rudder far from the rocks to prevent needing a lot of rudder next to the rocks"
The idea being that if you adjust your ship earlier to avoid a known problem it will take less effort/work than if you wait till your close. For a submarine no one debates weather a rock is dangerous for the ship. In business how can we apply this? It got me thinking how not all hazards to the business are agreed that they are hazards, sometimes a rock isn't a rock.
In what ways can we identify the rocks in our business path so that we can apply a little rudder? How do we unify everyone on the team so that we can all agree that running ashore isn't what we want to happen to our ship?
Your current customers can be great advocates for your brand. They can take your marketing, add their personal perspective and show the world what being a customer of yours can be like. Turning customers into advocates is the basis for the Net Promoter Score (NPS) where your 9s and 10s are your promoters. This is based on the question, how likely are you to recommend ____ brand?
Yesterday we were taking a hungry group of teens out to lunch in busy Provincetown, MA. The challenge was finding a resturant that could take 12 people and a dog with no notice. As we wandered down Commercial Street we found Govenor Bradford had a back porch with open tables.
We approached the hostess and asked (even though we could see 4 big open tables) if they could accomodate 12 people and a dog. The hostess disappeared without saying yes, no, wait and I will check... nothing just walked away. As we were standing not sure what to make of her reaction a mom who was sitting at one of the table leaned over and told one of our group to NOT EAT HERE. She said you will not be happy. The Governor Bradford had a good menu, outdoor seating, and, seamed like a fun atmosphere from 30 feet away. BUT the social proof of a fellow parent when we were standing there was all it took to take our business elsewhere.
As we wondered down Commercial Street in search a resturant that could handle the group we passed The Crown and Anchor (https://onlyatthecrown.com/). As we approached (with our dog) to look at the menu there was a group already eating and said you will love it here, and look they have dog bowls at every table. Guess where we had lunch.
Negative Social Proof: A fellow parent with a warning that this place isn't good for families and we would be better anywhere else but there.
Positvie Social Proof: A fellow pet owner that showed us how happy their dog was with the accommodations.
Enough marketing for today, I'm on vacation :-).
A little wind blown while trying to find a place for lunch.
The reason that I created this 'Journey' section is because I want to have a journal of the journey. In my day to day work I learn so many new things and interact with inspiring people. To commit myself to blogging at least once a week. The journey will be short form, and when I can I will link to the conversations or learnings.